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FAQ
Can I track my order?
Absolutely! Once your order is shipped, you will receive an email with a tracking number and a link to track your package. After that, you can easily track your parcel by going to the Track Your Order page on our website!
Can I use any essential oil?
Yes — add a few drops of your favorite essential oil to fill the room with calming scents, or simply use water to enjoy a cozy flame effect and gentle humidification.
How long does it run?
A full tank lasts about 4–6 hours depending on your settings. It also has auto shut-off when water runs out.
Is it safe to use at night?
Absolutely. It’s designed with auto shut-off and quiet operation, making it safe and cozy for bedtime.
Do you offer a warranty?
We offer a 30-day 100% guarantee. If your order arrives damaged or is lost in transit, contact us within 30 days and we’ll refund you in full or send a replacement—your choice.
For damaged items, please email a clear photo to info@kleolum.com. No forms, no hassle.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, etc.) and digital payment options like PayPal and ApplePay. Please note that prices listed in your local currency (if you are not a US resident) are for your convenience only. All orders are processed securely in US dollars at checkout. Your bank may charge a minimal currency conversion fee.
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